A strategy for communication between key agencies and members of the public during crisis situations

Three case studies were explored in order to develop a communication strategy that could be employed by key agencies in conjunction with members of the public during incidents that had the potential to generate cascading effects:

1) The floods in South-West England (December 2013 – February 2014);
2) The thunderstorm that hit the Pukkelpop music festival in Belgium (18 August 2011); and
3) The rioting in the town of Haren, in the Netherlands (21 September 2012), after thousands of young people gathered for a local girl’s birthday party advertised as ‘Project X Haren’.

The strategy was based on information gathered through a review of the literature on the role of the media in emergency management, an exploration of the communication strategies deployed by key agencies in each of these case studies, and the key findings from a critical thematic analysis of 41 semi-structured interviews conducted with key stakeholders between December 2014 and May 2015.

Link to the report.


CascEff on the Crisis4 conference

CascEff partners will be presenting at the Fourth International Conference on Crisis Communication in the 21st Century (Crisis4) taking place at Lund University, Sweden, 7-10 October 2015. The paper titled ‘The fire was tweeted: Twitter, information flows and the 2015 Channel Tunnel fire’ will be presented on October 10th during a session on ‘Social media and crisis communication’.

More information about the conference including a book of abstracts and a conference programme can be found on the conference website


CascEff on European Safety and Reliability Conference ESREL

Members of the CascEff project will present two papers at the European Safety and Reliability Conference ESREL taking place in Zurich. Both contributions are presented in the sessions on Modelling interdependencies and cascades, and the titles of the contributions are ³Investigation method for cascading effects between critical infrastructures² and ³Method for describing and analysing cascading effects in past events: Initial conclusions and findings².Esrel

Domino congress

Members of the CascEff consortium will be attending the DOMINO congress, organized by the Dutch First Responder platform IFV, the congress will be a joint research and development event about crisis information management during incidents with cascading effects. Dates of the event are the 20th to the 22nd of May.

Review of previous incidents with cascading effects

The CascEff project aims to improve the emergency response in incidents that involve cascading effects, i.e. where system dependencies lead to impacts propagating from one system to other systems. An important basis for this improvement is knowledge about the nature, processes and patterns of cascading effects. One way to gain such knowledge is to study past events.

Link to the report.

Report of incident management in crisis

The CascEff project started on April 1, 2014 and runs for 36 months. The project concerns modelling of dependencies and cascading effects for emergency management in crisis situations. The project aims to significantly improve the ability of Incident Commanders to manage complex incidents by improving our understanding of initiators, dependencies and key decision points through the use of the proposed Incident Evolution Tool.

Link to the report.

Journées scientifiques – Vulnérabilités, Risques et Catastrophes – 20-21 novembre 2014

La prévention des risques d’origine naturelle ou technologique est devenue une obligation essentielle de l’entreprise et des gouvernements que les grands tremblements de terre d’Haïti (2010) et de Tohoku (2011) nous ont cruellement rappelés. Les Journée scientifiques voient permettre à des spécialistes reconnus de faire partager leur expérience dans ce domaine

The event is addressing the goals, methods and challenges of risk prevention and disasters associated with natural hazards. Several specialists from different areas have been invited to deliver their experience and last developments in these fields.

The first day is dedicated to the issue of assessing vulnerabilities to natural hazards: how this evaluation is conducted at the scale of the works, infrastructures and territories? How ncertainties in this assessment are taken into account? How do insurance companies deal with it? What are the recent developments in the evaluation processes?

Starting from the example of the 2010 Haiti earthquake and other seismic threats in the world, the second day will address the question of risk and disaster management from the point of view of systems warning, rescue organization and reconstruction focusing particularly on new approaches and challenges facing the society.

The event is in French – it is free of charge but requires a registration.

Hosted by:

Ecole des Mines de Nancy
Université de Lorraine